Strategy

Mind over matter?

In a post-truth world, a “trusted” brand is a key factor for choosing a provider and building market traction. Not a simple task however, as trust is an alchemy of rational and emotional impulses, neither one nor the other exclusively – and often both facets at once.
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    Does social media build the bottom line or is it just a virtual arms race?

Does social media build the bottom line or is it just a virtual arms race?

Social media has become the favoured channel for engagement for many CMOs. But to what degree is burgeoning social engagement contributing to sales and revenues?

To profit – or to serve?

While digital technology and big data provide powerful tools to understand and meet customers’ needs, the rise of online also increases the risk of marginalisation for a significant cohort of consumers.

The internet of value

Blockchain is best understood as the technology behind Bitcoin, but its potential applications go well beyond virtual currency – and its impact on the insurance sector is likely to be profound.

All the gear, no idea

No one really knows what future developments will bring. What is certain is that, to survive and thrive, insurers must listen to the Customer-in-Chief.

Innovate on purpose

The insurance industry resounds with the call to innovate. Everyone’s saying it, yet few are actually doing it, and the gulf between talk and action is increasingly evident.

Be game – consumers are primed to play

An insane frenzy of endless running and jumping is the last thing the insurance purchase journey should resemble, but gamification has a vital role to play in the quest for sustainable customer engagement.

Mind the gap

Mind the gap

It’s better to be right than to be cool

For an industry as heavily regulated as the insurance industry, evolution through innovation is more likely to succeed than reckless revolution.

Who is eyeing your lunch?

Thriving in today's me-economy means participating in the we-economy – an ecosystem of mutually- beneficial partnerships creating value for consumers throughout the value chain.
February 23rd, 2016|Blog, Strategy|