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Underwriting, automation and the customer journey
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In this special report, our partners at SCOR discuss the use of underwriting engines, their provision by reinsurers and how this model is being challenged by changes in customer expectations, technology, adviser engagement and the pan-industry problem of low growth.
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Direct Channel insights
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Direct channel success requires a commitment to the entire customer journey – demanding dedicated analytics far beyond the point of purchase. ReMark’s Head of Data Analytics, Mandy Luo, demonstrates the benefit of predicting not only tendency to buy, but also to convert, upgrade, lapse and claim.
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Through the looking glass
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Insurance is at a crossroads. Like other industries, it has seen a fundamental shift in how people consume media, and a blurring of boundaries between on- and off-line. In short, the industry environment is confusing and full of conflicts. One thing is clear: old ways will no longer work. Customers are calling for change.
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Say no to maturity
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Challenging the assumption of limited future growth, we examine the demographic, economic, socio-political and consumer behaviour trends impacting the global life insurance industry to identify growth potential in both developed and emerging markets.
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